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To set up a Call line, in the Teams admin center, expand, choose, and after that choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button next to the resource account you wish to appoint to this Call queue. At the bottom of the pane, pick the button. If you require to create a resource account: Under, choose the button to include a resource account for this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Representatives see the resource account name when they receive an inbound call.

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Designate outbound caller ID numbers for the agents by specifying one or more resource accounts with a telephone number. Agents can select which outgoing caller ID number to utilize with each outbound call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you want to allow agents to utilize for outbound caller ID purposes. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated contact number: Under, select the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call is provided to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've produced this new resource represent calling ID, you'll still require to: Select a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you enable them. As soon as you've picked a language, choose the button at the bottom of the page. Define if you wish to play a greeting to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call line answers a call. Note When using Text to Speech, the text needs to be entered in the language picked for the Call queue.

Groups supplies default music to callers while they are on hold in a line. The default music supplied in Groups Call queues is devoid of any royalties payable by your company. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are responsible for independently clearing and protecting all required rights and approvals to utilize any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound results, audio, brand names, names, and other material in the audio file from all appropriate rights holders, which might consist of artists, actors, entertainers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or accredit the music copyrights, sound results, audio and other intellectual home rights.

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Review the prerequisites for including representatives to a Call queue. You can amount to 200 agents through a Teams channel. You should be a member of the group or the creator or owner of the channel to add a channel to the queue. To utilize a Groups channel to handle the queue: Select the radio button and choose (overflow phone answering service).

Select the channel that you wish to utilize (only standard channels are totally supported) and choose. The following customers are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you utilize this choice, it can take up to 24 hours for the Call queue to be completely operational.

You can add up to 20 representatives separately and approximately 200 agents through groups. If you wish to add individual users or groups to the queue: Select the radio button. To to the queue: Select, search for the user, choose, and then choose. To to the line: Select, look for the group, select, and then select.

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Keep in mind New users contributed to a group can take up to eight hours for their first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as representatives to the Call line. Essential Known issue: Appointing personal channels to Call queues When using a personal channel calls will be distributed to all members of the group even if the personal channel only has a subset of team members.

minimizes the quantity of time it considers a caller to be connected to an agent after the representative accepts the call. For conference mode to work, representatives in the Call queue need to use among the following clients: The most current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Groups, Only mode. Agents who do not fulfill the requirements aren't consisted of in the call routing list. We suggest making it possible for conference mode for your Call queues if your representatives are using suitable customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call handling. When you've selected your call responding to alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in queue for up to 2 seconds when very first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less hires line than available agents, just the very first 2 longest idle representatives will exist with calls from the line. When using, there might be times when a representative receives a call from the line soon after becoming unavailable, or a short hold-up in getting a call from the queue after appearing.